What should I do once I receive 5th wheel hitch imperfections?

Shandong Fuhua Axle Co., Ltd will work with you to make it right! If you receive a defective, incorrect or incomplete 5th wheel hitch, please call our customer service team as soon as possible. Typically, if damaged or defective parts and products are covered by our warranty, we will arrange for a replacement or repair of your item, and we’ll take care of any shipping or postage costs you may incur. Make sure you follow the stated returns policy and we will provide notice of the problem by e-mail and then follow up with letters via fax or regular mail.

Shandong Fuhua Axle achieves great success in exporting trailer landing gear. Shandong Fuhua Axle's 5th wheel hitch series contains multiple sub-products. Basic quality and safety evaluation is performed at every production stage. The product produced under these circumstances meets the strictest quality criteria. It is designed for long service life without frequent replacements. Shandong Fuhua Axle can arrange our professional staff to check trailer parts on regular time. The friction coefficient of the product has been tweaked for the lowest abrasion.

We build customer loyalty by delivering consistently high performance in all areas of the customer relationship, with a focus on active listening and effective two-way communication; providing a timely response and proactively taking the initiative to anticipate needs.